Answer

Product Overview

Answer is an open-source knowledge-based community software designed to help you quickly build your Q&A community for product technical support, customer support, user communication, and more. With Answer, you can create a seamless experience for users to engage with your brand, resolve issues, and gather insights. The platform allows you to display visit activity and conversation performance metrics, such as reply rates and response averages, giving you valuable insights into how your community is performing.

Main Features

Some of the key features of Answer include:

• Visit Activity: Track user engagement and behavior on your platform
• Conversation Performance: Monitor reply rates, response averages, and other key performance indicators to gauge the effectiveness of your support efforts
• Help Center/Knowledge Base: Create a comprehensive knowledge base that can live on a custom domain or within your webchat for customer auto-assistance
• Ruby 2.6+ and PostgreSQL 10+ Requirements: Ensure you meet the minimum system requirements to run Answer smoothly

Getting Started

To set up Answer, follow the community setup guide for your operating system:

• macOS: macOS Development Guide
• Ubuntu: Ubuntu Development Guide
• Windows: Windows 10 Development Guide
• Docker: Docker Dev Guide

Before you start, make sure you have the required minimum versions installed:

• Ruby 2.6+
• PostgreSQL 10+
• Redis 2.6+

Development and Setup

For production use, refer to the Chaskiq Install Guide. For development on Docker, follow the Docker Dev Guide.

Built With

Answer is built with community news, tips, and tricks in mind. Check out the official blog, Awesome YOURLS, for user-generated content, plugins, tools, guides, and more!