Trudesk

Product Overview: Trudesk

Trudesk is an open-source help desk/ticketing solution designed to streamline customer communication and organization. The platform provides real-time tickets, allowing customers and agents to stay up-to-date on information and collaborate seamlessly. With customizable permissions and private messaging capabilities, Trudesk offers a flexible solution for organizations of all sizes.

Main Features:

• Real-time tickets for efficient issue tracking
• Customizable permissions for controlling access
• Private messaging and chat for instant support
• Dashboard for staying up-to-date on workflow
• Notifications sent in real-time without refreshing
• Well-documented API for creating third-party apps and plugins
• Mail check for submitting tickets via email

Trudesk is designed to be flexible, scalable, and accessible, making it an excellent choice for organizations of all sizes, from small startups to large enterprises. With its open-source nature, Trudesk encourages community involvement and customization, allowing users to tailor the platform to their specific needs.