Zammad

Product Overview:

Zammad is a powerful, open-source user support and ticketing system that allows you to host your own instance on your servers. With Zammad, you can manage all aspects of customer support, from issue tracking to knowledge base management, in one intuitive platform. Whether you're a small business or a large enterprise, Zammad provides the tools you need to deliver exceptional customer experiences.

Main Features:

• Ticketing System: Manage customer requests and issues with ease using Zammad's ticketing system.
• Knowledge Base: Create a comprehensive knowledge base for your customers, featuring articles, FAQs, and more.
• Visit Activity Analysis: Get insights into customer engagement and conversation performance, including reply rates and response averages.
• Custom Domain Support: Host your Zammad instance on a custom domain or integrate it with your existing webchat for seamless customer assistance.
• Flexible Deployment Options: Choose from various operating systems (CentOS, Debian, Ubuntu) or deploy using Docker for maximum flexibility.

Additional Information:

For more information on setting up and using Zammad, please visit the project's Documentation page. You can also find screenshots of the system in action and learn about contributing to the open-source project.