ITFlow

Product Overview

ITFlow is a comprehensive, free, and open-source web application designed specifically for Managed Service Providers (MSPs). This innovative platform provides a one-stop solution for managing client information, issuing tickets, generating invoices, and performing accounting tasks. By consolidating all these features into a single, seamless system, ITFlow effectively becomes the de facto ERP (Enterprise Resource Planning) solution for MSPs.

Main Features

Client Documentation

ITFlow offers a centralized hub for managing client information, including:

• Contacts
• Locations
• Vendors
• Computer assets
• Software licenses
• Web domains
• Key documents

This efficient system streamlines operations and improves client satisfaction by providing easy access to essential information.

Support Tickets

The ticketing system in ITFlow is designed for efficiency, allowing you to:

• Create and prioritize tickets
• Track progress and optimize workflow

This feature enhances client relations and streamlines IT support processes.

Invoicing

ITFlow's invoicing features include:

• Recurring invoices
• Quotes
• Automated reminders
• Client online payment via Stripe credit card processing

These capabilities simplify financial management and provide detailed reporting for a clearer financial overview.

AI Integration

ITFlow has integrated AI support, offering both private, self-hosted options (such as Ollama and LocalAI) and external services like ChatGPT. This integration enables tasks like:

• Ticketing
• Billing
• Documentation
• Text editing

Streamlining your workflow with AI-powered automation.

Powerful API

ITFlow's API allows for seamless integration with various software systems, including:

• RMMs (Remote Monitoring and Management)
• CRMs (Customer Relationship Management)

This integration enhances IT infrastructure management, ensuring smooth data exchange and reliable system organization.

Password Management

ITFlow also includes robust password management features, allowing you to manage and secure sensitive information effectively.