OTOBO

OTOBO: A Flexible Web-Based Ticketing System for Customer Service, Help Desk, and IT Service Management

OTOBO is a comprehensive service management platform that enables organizations to deliver services efficiently and effectively. As a 100% open-source solution, OTOBO offers flexibility, scalability, and cost-effectiveness, making it an attractive option for businesses of all sizes.

Main Features of OTOBO

• IT Service Management (ITSM): Plan, deploy, and manage IT services more efficiently using ITILⓇ best practices.
• Customer Service Management (CSM): Offer quick solutions and transparent communication across all channels to boost employee productivity and customer satisfaction.
• Enterprise Service Management (ESM): Orchestrate all enterprise services from internal and external service providers in a unified platform that scales with your service organization.

Additionally, OTOBO offers various extensions, individual feature add-ons, and interfaces to tailor the solution to specific requirements. The platform also provides robust support and managed services, ensuring smooth operations and minimizing downtime.

Whether you're looking to streamline IT support, customer service, or citizen services, OTOBO's modular design and customization options make it an ideal choice for organizations seeking to improve their service management capabilities.