Request Tracker

Product Overview

Request Tracker is an enterprise-grade issue tracking system designed to help teams streamline their workflow and keep projects on track. This powerful tool enables users to log issues, track progress, and collaborate with ease. With features like time-logging, activity charts, and notifications, Request Tracker provides a comprehensive solution for managing complex projects.

Main Features

1. Time-Logging: Log issue and project times, with the option to calculate project values as the sum of relative issue-time-logs.
2. Activity Charts: Monitor project progress through time management and activity tracking, including:
   • Activity overview for a project
   • Chart displaying the proportion of issues on a single project
3. Notifications: Receive alerts for different events, with customizable notification settings planned for future development.
4. Activity Stream: View the latest actions across multiple streams.
5. Discussion App: Set watchpoints and receive notifications when changes or comments are made to specific issues.
6. Email Notifications: Stay informed via email notifications.
7. Search Function: Use regex support to search any data type.
8. Integrations: Simplify your workflow with integrations for:
   • Git
   • Slack
   • REST-API (to extend possibilities)
9. Markdown Support: Format comments and descriptions using Markdown.
10. Ansible: Easily start using Request Tracker with Ansible.
11. Docker: Alternatively, use Docker for an even faster setup.

Installation

1. Manual Installation: Follow the manual installation guide to set up Request Tracker.
2. Preparation: Install dependencies (TODO: specify) and complete necessary actions before installing.
3. Development: Set up your environment according to the community guides:
   • macOS
   • Ubuntu
   • Windows 10
   • Docker (for development on Docker)

Help Center

Chaskiq, a powerful article content creator, can serve as a Help Center or Knowledge base system, living on a custom domain or within the same webchat for customer auto assistance.

Development Requirements

Before starting development: 1. Ensure you have the following minimum versions: * Ruby 2.6+ * PostgreSQL 10+ * Redis 2.6+

Setting up Chaskiq

For production use, see our Chaskiq Install Guide.

Requirements

Chaskiq is built for the next decade of the Internet, requiring: 1. Browsers: Safari 10+, Google Chrome 57+, Firefox 52+. 2. Tablets: iPad 4+, Android 4.4+. 3. Phones: iOS 10+, Android 4.4+.