UVDesk

Product Overview UVDesk is a service-oriented, event-driven, extensible open-source helpdesk system designed to provide efficient support to clients effortlessly, whenever and however you imagine. With its flexible architecture, UVDesk allows organizations to tailor their helpdesk experience to meet specific needs.

Main Features

Translation Support (Multilingual): UVDesk supports multiple languages, making it a great choice for global organizations.

• Unlimited Agents, Groups, Teams, Customers, Tickets, etc.
• Agent Privileges: Assign custom roles and permissions to agents.
• No limit on the number of Mailbox/Email integrations.
• Saved Replies for common queries.
• Filter-based ticket management by status, ID, agent, customer, etc.
• Block Spam: Prevent spam and unwanted messages from clogging your helpdesk.

Other notable features include:

• Agent Activity: Track agent performance and productivity.
• Marketing Announcement: Send targeted announcements to customers.
• Kudos: Reward agents for outstanding work.
• reCAPTCHA option: Add an extra layer of security to prevent bots from submitting tickets.
• Standard automated workflows: Automate repetitive tasks and processes.
• Notes for agents: Keep track of important information and discussions.
• Custom branding: Tailor the look and feel of your helpdesk to match your organization's identity.
• Change logo & favicon: Update the visual elements of your helpdesk.
• Broadcasting message: Send targeted messages to customers.
• Ticket Forwarding: Forward tickets to other agents or teams.
• Prepared Response: Create standardized responses for common queries.
• Email Notification: Customize email notifications for tickets, updates, and more.
• Effective search: Search tickets by various criteria, including status, tags, and more.
• User-Friendly Web Installer: Easily install and configure UVDesk.
• Add multiple attachments: Attach files to tickets and other communications.
• Powerful Knowledgebase/Faq (article, category & folder): Create a comprehensive knowledge base for customers.

These features make UVDesk an excellent choice for organizations looking to streamline their helpdesk operations and provide exceptional customer support.