Chatwoot

Product Overview

Chatwoot is an open-source, self-hosted customer engagement suite that allows businesses to view and manage their customer data, communicate with them across multiple channels, and re-engage them based on their profile. It's an alternative to popular customer communication platforms like Intercom and Zendesk.

Main Features

Chatwoot supports a wide range of conversation channels, including:

• Website: Live chat widget and SDK for identifying users and providing contextual support
• Facebook: Connect your pages and reply to direct messages
• Instagram: Connect your profile and reply to direct messages
• Twitter: Connect your profiles and reply to direct messages or mentions
• Telegram: Connect your bot and manage conversations in a single dashboard
• WhatsApp: Connect your business account and manage conversations in Chatwoot
• Line: Connect your account and manage conversations in Chatwoot
• SMS: Connect your Twilio SMS account and reply to queries in Chatwoot
• API Channel: Build custom communication channels using the API channel
• Email: Forward all email queries to Chatwoot and view them in the integrated dashboard

Additionally, Chatwoot offers other features such as:

• Contributors: Recognizes and thanks the contributors who have worked on the project
• License: Released under the MIT License
• Resources: Provides links to the Readme, License, Code of Conduct, Security Policy, and Activity sections

With its robust feature set and open-source nature, Chatwoot is an attractive alternative for businesses looking for a self-hosted customer communication platform.