Deskpro

Product Overview

Deskpro is an on-premise help desk software that provides a comprehensive solution for managing customer support across multiple channels, including email, chat, voice, and help center publishing. With Deskpro, organizations can host their help desk software on their own server infrastructure, giving them complete control over their data. The platform also offers a cloud-based option, allowing users to deploy their help desk from one of our primary Cloud data centers in the US, EU, or UK.

Main Features

Deskpro's main features include:

• Multi-Channel Support: Manage customer support across multiple channels, including email, chat, voice, and help center publishing.
• Reports: Generate reports to track performance metrics, such as response times, resolution rates, and more.
• Help Center: Create a knowledge base for customers to access self-service information and troubleshooting guides.
• Kanban Board: Visualize and manage ticket workflows using a Kanban board, making it easy to prioritize tasks and collaborate with team members.
• Multi-Brand Support: Manage support requests from multiple brands or products, all within one platform.
• On-Premise Controller: Host your help desk software on your own server infrastructure, giving you complete control over your data.

Deskpro's features are designed to provide a comprehensive solution for managing customer support, streamlining workflows, and improving customer satisfaction. With its flexible deployment options and customizable features, Deskpro is an ideal choice for organizations looking to elevate their customer experience.