osTicket

Product Overview

osTicket is an open-source support ticketing system that helps organizations manage, organize, and archive all their support requests and responses in one place. With osTicket, you can easily scale and streamline your customer service, improving the overall experience for your customers. As a free and reliable solution, osTicket offers an attractive alternative to higher-cost and complex customer support systems.

Main Features

osTicket's main features include:

1. Easy Setup: Install osTicket on your web server using the provided instructions, and start managing tickets in no time.
2. Customizable: Tailor osTicket to fit your organization's needs by customizing ticket templates, workflows, and notifications.
3. Intuitive Interface: Use a user-friendly interface to manage tickets, track responses, and view customer information.
4. Multi-User Support: Invite team members to collaborate on support requests, ensuring that everyone is on the same page.
5. Security: Rest assured that your data is secure with osTicket's built-in security features, including encryption and password protection.
6. Flexibility: osTicket supports various integrations, such as custom plugins and API connectors, allowing you to extend its functionality to meet your unique needs.

By leveraging these features, osTicket provides a powerful and flexible solution for managing customer support requests, making it an excellent choice for organizations of all sizes.